RETURN & REFUND POLICY
SK12V100,SK12V206,TR-16 are non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement parts.
If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the returned item SOK Battery will then give an refund.(SK12V100,SK12V206,TR-16 30days return NOT available.)
1. 10% restocking fee will be charged for refund.
2. Shipping fees are non-refundable.
3. Return shipping label will be paid for by the buyer.
4. 30-day return policy only.
5.Using the Original SOK package boxes.
6. 4% bank processing fees paid by buyer.
Please allow 1-2 weeks for your return to be processed.
Before shipping, please contact us to get return number.
Discounted items are not eligible for a return.
SOK Battery will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.